Our representatives work closely with your customers throughout the process – from initial response through final resolution – to provide fast, caring service and get them back on the road quickly.
Here’s how it works:
Step 1: Claims reporting is easy. Your customer reports a claim by calling 1-800-274-4499 or going online at progressiveagent.com. We gather important details and begin the resolution process.
Step 2: A Progressive claims representative contacts your customer and schedules a vehicle inspection.
Step 3: We inspect the vehicle and prepare a repair estimate.
Step 4: We help arrange vehicle repair service, towing and a rental car (if covered). Customers with repairable claims can choose to use one of our Service Centers, where available. Customers choosing a Service Center simply drop off their vehicle at our Service Center and pick it up when it’s completely repaired. In areas where a Service Center isn’t available, they can choose to use a repair facility in Progressive’s network of approved shops to receive convenient, guaranteed repairs. Of course, customers who don’t want those services can use a shop of their choosing.
Step 5: Your customer can check the status of the claim 24 hours a day on progressiveagent.com. You can track the claim on FAO. Just log in to the customer’s policy and go to “View Policy Claims”.
Step 6: We get your customer back on the road. Repairs completed through our Service Center or an approved network shop, are backed by our Limited Lifetime Guarantee.