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What to Expect When a Catastrophe Strikes

When catastrophe strikes, Safeco Insurance is there

While handling a claim for a car accident or a loss due to a leaky roof may be routine for claims professionals at Safeco, we understand that filing a claim is never routine for you – especially after a significant event.

Safeco’s comprehensive catastrophe plan ensures that we’ll be there when you need us most. Here’s what you can expect in the unfortunate event a disaster occurs in your community:

Catastrophe staffing and expertise to meet your needs

Safeco’s "national but local" operation means that local claims representatives have the support they need to serve you during a catastrophe. Safeco analysts monitor policy counts and other metrics in the area where a catastrophe is forecast or has already occurred. This information helps them make smart staffing decisions to have the greatest impact. Safeco and its catastrophe team will have the right people in the right places before and immediately after an event, including team members trained to offer expertise during large-scale events.

Customer connections to keep you informed

Whenever possible, Safeco offers a visible presence in areas affected by a catastrophe with a Mobile Customer Response vehicle. This vehicle is staffed by claims adjusters who will provide you with on-site claims assistance. Safeco will also connect with you online at and through social media channels to provide information and support.

We greatly appreciate your patient assistance and your above-and-beyond effort on our property damage claim. I'm certain you work every day with folks who have far more serious issues than some wind damage. But I'm also certain my wife will never forget to recommend Safeco for homeowners insurance...We always taught our kids that the difference between good and great is the extra mile. You went the distance for us, Aaron. It means more than you know.

—A Safeco Customer

© 2015 Liberty Mutual Insurance

Insurance is offered by Safeco Insurance Company of America and/or its affiliates, 1001 4th Ave, Seattle, WA 98154. The materials herein are for informational purposes only. Nothing stated herein creates a contract. All statements made are subject to provisions, exclusions, conditions and limitations of the applicable insurance policy. If the information in these materials conflicts with the policy language that it describes, the policy language prevails. Coverages and features not available in all states. Eligibility is subject to meeting applicable underwriting criteria.

AP-5110 06/15

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